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Auto Heights
How It Works
AutoInsights addresses a critical challenge in automotive repair shops: the difficulty of identifying all potential service opportunities during vehicle inspections. Service advisors often juggle multiple vehicles simultaneously, making it easy to miss related services or manufacturer-recommended maintenance. This leads to lost revenue for shops and potential safety concerns for customers when critical services go unnoticed.
Our platform solves this through intelligent, AI-driven analysis of every work order. When a vehicle enters the shop, our system automatically syncs with your shop management software to access the work order details, vehicle history, and customer information. The AI engine then processes this data using specialized automotive knowledge, examining current repairs against manufacturer maintenance schedules, common vehicle issues, and service patterns.
The system identifies multiple service opportunity categories, including ADAS calibrations needed after windshield replacements or suspension work, overlapping services like water pump replacements during timing belt jobs, mileage-based maintenance intervals, and safety-critical items that require immediate attention. These recommendations are delivered to service advisors through an intuitive dashboard with clear justifications and technical details, enabling them to present validated service suggestions to customers confidently.
What sets AutoInsights apart is its continuous learning capability. The system tracks which recommendations are accepted or declined, learning from service advisor decisions to refine future suggestions. This creates an increasingly accurate and valuable recommendation system that adapts to your shop’s specific service capabilities and customer base, ultimately driving higher revenue while ensuring vehicle safety and customer satisfaction.
Published:
September 12, 2019
Category:
Development / Ideas
Client:
Oceanthemes
